This last week I lost several hundred dollars, and it felt great!
One of my very best customers needed some items for an upcoming company sales presentation. It was short notice, with some really unique items, but nothing we couldn’t pull off. The order was in and the products were on their way to my engraver with one day to spare.
The day before the event I got a call from my engraver and as it turns out, our items were not engraveable.. I did not have enough time to get anything new, and I was not about to let down one of my best clients!
To make a really long story short, we found a way to get it done hours before the event. It took a ton of my teams time and resources, calling in a bunch of favors and a net loss of several hundred dollars, but I made sure the customer looked awesome, and had a great event. I call that a win!